The Long-Term Care Ombudsman program offers the following services: Resident Advocacy - We educate residents, their families and facility staff on Residents' Rights.  Ombudsmen strive to preserve the dignity, privacy and personal rights of residents of long-term care facilities. Complaint Investigation and Problem Solving - Ombudsmen investigate and take action to resolve complaints made by residents and their friends and families.   Ombudsmen provide assistance in resolving problems about: Quality of Care Residents' Rights Dietary Concerns Suspected Abuse Legal Issues Medical Care Activity Programs Physical Environment Family and Resident Councils Suspected Elder and Dependent Adult Abuse Investigation-Ombudsman Services of Contra Costa is the designated official reporting agency for all suspected abuse of elders and dependent adults residing in long-term care facilities throughout Contra Costa County.